Privacy Policy

Cardwell Web Design & Marketing ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have — including information related to our SMS/text messaging program. It applies to visitors of our website and to businesses and individuals who receive text messages from us as part of our services.

Information We Collect

We collect information you provide directly to us, such as:

• Contact details submitted through our website forms — name, email address, phone number, business name, project details, and whether you opted in to receive text messages from us.
• Information you provide when signing up for our Lead Systems & Automation service, including the mobile phone number(s) that will receive alerts (for example, the business owner's number for lead and missed-call alerts, or a customer's number for a review-request text).
• Messages and correspondence you send us, including replies to text messages.

We also automatically collect limited technical information (such as IP address, browser type, and pages visited) when you use our website, for security and analytics purposes.

How We Use Information

• To respond to inquiries and provide the services you request.
• To deliver the messaging programs described below, including optional text-message follow-up for people who contact us through our website and operational messaging services for businesses that sign up for our Lead Systems & Automation service.
• To operate, maintain, and improve our website and services.
• To comply with legal obligations and enforce our agreements.

SMS / Text Messaging Program

Cardwell Web Design & Marketing uses SMS in two limited ways:

• Website inquiry follow-up — an optional text sent by Cardwell Web Design & Marketing to a person who submits our contact or quote form and explicitly checks the SMS consent box, for the purpose of responding to the inquiry, scheduling, and project-related follow-up.
• Lead Systems & Automation service — messaging workflows configured for businesses that sign up for those services, such as speed-to-lead alerts, missed-call text-back, and review requests.

Consent

If you submit a Cardwell Web Design & Marketing website form, you will only receive text messages from us if you explicitly check the optional SMS consent box at the time you provide your phone number. That checkbox is not required to submit the form or request services. If a business signs up for our Lead Systems & Automation service, that business is responsible for obtaining any consent required for messages sent to its own leads or customers.

Opt-Out and Help

You can opt out of text messages at any time by replying STOP to any message you receive. After opting out, you will receive one final message confirming that you have been unsubscribed, and you will not receive further texts from us unless you opt back in. For help, reply HELP to any message, or contact us at cardwelltyler15@gmail.com.

Carriers are not liable for delayed or undelivered messages.

No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent — this information is not shared with any third parties, regardless of purpose.

How We Share Information

Outside of the SMS opt-in data described above, we may share information with:

• Service providers who help us operate our website and deliver services (for example, hosting, email, and messaging infrastructure providers such as Twilio).
• Legal or regulatory authorities, when required by law or to protect our rights.

We do not sell personal information.

Data Security

We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at cardwelltyler15@gmail.com. You may opt out of text messages at any time as described above.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this Privacy Policy or our messaging program can be sent to cardwelltyler15@gmail.com.